Defects: Consumer Guarantees under the Australian Consumer Law

Our goods come with mandatory Consumer Guarantees that cannot be excluded under the Australian Consumer Law (ACL). You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

In addition to these Consumer Guarantees under the ACL, iFIT Health & Fitness Australia Pty Ltd (iFIT) provides an additional Limited Warranty that its products are free from defects in materials and workmanship. This Limited Warranty is subject to conditions (including time limits) that are set out below.

The Consumer Guarantees under the ACL are different to the Limited Warranty. They apply for a period of time that is considered reasonable having regard to the nature of the products or services, including the price you paid. This might be longer or shorter than the period of the Limited Warranty.

Please seek diagnostic assistance by calling the toll free number, 1800 993 770 or by email australiacc@ifit.com, if you believe that any goods you have purchased from us fail to meet a Consumer Guarantee. We will work with you to resolve the problem. In some cases, we may have to arrange an inspection of the product by an authorised technician before determining the remedy that you are entitled to.

If iFIT assesses that there is a problem with an item you purchased from us, we will help you to return it. The goods must be returned to us within a reasonable period.

You can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped you from buying it if you had known about it;
• is unsafe;
• is significantly different from the sample or description; or
• doesn’t do what iFit told you it can do.

Alternatively, you can choose to keep the item and iFIT will compensate you for any drop in value.

If the problem is not major, iFIT will repair the item within a reasonable time or offer a replacement. If it is not repaired in a reasonable time, you can choose a refund or replacement.

Please keep your proof of purchase (e.g. your iFIT receipt, online tax invoice, credit card, or bank statements). Any refund will be provided via the same method of payment as the original purchase.

Limited Warranty

iFIT Health & Fitness Australia Pty Ltd (iFIT) warrants that this product is free from defects in materials and workmanship, if the product has been:

• operated in accordance with the conditions of use below and any instructions; and
• used exclusively for personal household or domestic use for the periods set out in the table below, which begin on the date of first purchase from iFIT, subject to the terms below ("Limited Warranty").

Warranty Period – NordicTrack branded products
TreadMills
Frame	Lifetime
Drive Motor	10 years
Parts & Electronics	2 years
Labour	1 year
Bikes, Ellipticals, Rowers
Frame	Lifetime
Electronics	2 years
Parts	2 years
Labour	1 year
Strength Equipment
Frame & Hardware	2yr parts/ 1yr labour

In relation to any warranty period exceeding 1 year, the Limited Warranty is for parts only and does not include shipping or labour which will be charged to the customer separately.

Any Limited Warranty replacement parts shall be warranted for the remainder of the Limited Warranty term applying to the product. Beyond this time, you are not entitled to the return of any parts or products replaced under this Limited Warranty, although you may have other rights and remedies under the Consumer Guarantees mentioned above.

Limited Warranty Exclusions and Limitations. This Limited Warranty is limited to the original purchaser and is not transferable. If the serial number is removed, altered, or defaced, this Limited Warranty is void. You will be required to provide the serial number at the time of claiming warranty. Without limiting any statutory rights which may be available to you in respect of the product, including those under the ACL, this Limited Warranty will not apply to:

• Any alteration or repair of the product not authorised by iFIT;
• Any product used as a floor display or not covered by an original manufacturer’s warranty, for example any used, reconditioned, or demonstration product sold “as is”, although you may have rights under the Australian Consumer Law;
• Any product used other than in accordance with the instructions provided by iFIT;
• Any product used other than for its designed, recommended, or intended purpose;
• Any product which is incorrectly installed or set up;
• Any product damaged during installation (unless installed by an iFIT approved installer);
• Any product supplied outside Australia;
• Damage to the product from failure to perform the recommended maintenance as detailed in the instructions, user’s manual and/or warranty provided with the product;
• Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms, or caused by abuse or theft of the product, or in the case of electrical products, is due to surges in the electrical power to which the product is connected;
• Any product used for commercial or rental purposes;
• Any product stored or used outdoors;
• Normal wear and tear of the product;
• Damage caused through incorrect adjustment to treadmill walking belts, drive belts, bike handle bars, seats, and pedals;
• Damage (including rust) caused by usage or storage in the incorrect environment and contrary to the recommendations contained in the instructions or user’s manual supplied with the product;
• Any adaptation or changes to the product which are not in accordance with the instructions or user’s manual supplied with the product;
• Any product iFIT reasonably believes has been stolen; or
• Expendable parts such as paint and finish.
• Damage resulting from:
  • Transportation;
  • Abuse, misuse, excessive use, failure to follow instructions, improper, or abnormal usage;
  • Alteration, modification, defective installation, maintenance, or repair of the product;
  • Any power supply fault in ancillary equipment used with the product;
  • Pests, mice, cockroaches, or other insects;
  • The entry of foreign matter into the product including liquid, moisture, or dirt;
  • Repairs not provided by an iFIT authorised service provider; and
  • Salt build-up or rust corrosion.

Subject to the ACL and except as expressly set out in this Limited Warranty, this Limited Warranty is the exclusive warranty provided by iFIT and supersedes any prior, contrary, or additional representations whether oral or written. To the extent permitted by law, including the ACL, any implied or express warranties or guarantees imposed by law are limited to the terms of the Limited Warranty.

To the extent permitted by law, including the ACL, neither iFIT nor its agents or employees shall be liable for the loss or use of any product, loss of time, inconvenience, commercial loss, or any other indirect, consequential, special, or incidental loss or damage due to breach of the Limited Warranty or any implied warranty or guarantee.

Claiming under this Limited Warranty. Proof of purchase in a form acceptable to iFIT must be presented to make a claim under iFIT’s Limited Warranty. You will be required to provide the serial number at the time of claiming warranty.

Prior to making a claim under the Consumer Guarantees or the Limited Warranty, please seek diagnostic assistance by calling the toll free number, 1800 993 770 or by email australiacc@ifit.com.

Should the problem not be resolved by phone or email and:

• a Consumer Guarantee applies, iFIT will work with you in accordance with its statutory obligations – this may include arranging an inspection of the product by an authorised technician; or
• if iFIT’s Limited Warranty applies only, where the product is within the geographic area set out below, under iFIT’s Limited Warranty iFIT will arrange a warranty service by an authorised technician (proof of purchase must be provided prior to a technicians visit).

In either scenario, ordering replacement parts prior to the technician’s visit might be required.

In the event that iFIT replaces the product under its Limited Warranty, iFIT may require you to return the item to the place of purchase to receive your exchange. If iFIT provided the initial installation then, and only then, will iFIT provide a re-installation service. This Limited Warranty does not extend to any costs associated with the installation, de-installation, or re-installation of a product and it also excludes all damage relating to transporting or incorrect assembling of the product, although you may have other rights and remedies available to you under the ACL. Once a Limited Warranty claim has been validated in accordance with the above procedures:

• In-home Limited Warranty service is available within 70kms of Sydney, Melbourne, and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technician’s travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area but we will quote and assist where we can;
• The product may be returned to the place of purchase for Limited Warranty repairs. Under this Limited Warranty, shipping of the product is at your expense. Please check with your retailer as to the specific arrangements.

All service will be performed during normal working hours by iFIT’s authorised service provider. Where equipment is required to be serviced outside the normal servicing hours, an additional fee may apply. Under this Limited Warranty, iFIT is not responsible for the costs of freight, postage, insurance, or lost or misdirected products. You will be responsible for the costs of returning the product to the place of purchase or iFIT’s authorised service provider, although you may have other rights and remedies available to you under the Australian Consumer Law.

To the extent iFIT cannot lawfully exclude any applicable implied or imposed statutory rights relating to an iFIT product, nothing in the Limited Warranty affects such rights. If you are a consumer, this Limited Warranty applies in addition to the rights and remedies available to you under the Australian Consumer Law.

Conditions of Use. The following conditions of use must be complied with in order for you to make a claim under iFIT’s Limited Warranty:

• All warnings, safety precautions, owners’ instructions, terms, and conditions must be read and understood prior to assembly and use of this product;
• Do not use the product for anything other than its intended use. This product is for personal household or domestic use only;
• Do not use the product if it has missing parts;
• Do not use the product if it is damaged;
• Do not use product if it is wet or rusted;
• Do not allow young children or infirm persons to use the product;
• Do not assemble or use the product on unsteady, slippery or soft ground. The product must be assembled and used on a dry, flat, solid, and steady ground with adequate clearance from any hazards or surrounding walls which could interfere with the safe operation of the product;
• Regularly inspect the product for any damage. If damaged in any way, immediately cease use of the product;
• Keep young children away from the product at all times. Contact with moving surfaces on treadmills and ellipticals may result in severe friction burns;
• Keep any bolts, washers, screws, and other small items, which can be swallowed, out of reach of children;
• The installation of an electrical safety switch is highly recommended for electrical products;
• Keep all electrical products unplugged when not in use;
• Prior to beginning any exercise routine, iFIT recommends that you seek medical clearance from a qualified medical practitioner.

iFIT Health and Fitness Australia Pty Ltd, Unit 6, 12 Boden Road, Seven Hills NSW, 2147.

Warranty document valid from 14 August, 2024