iFIT Health & Fitness Australia Pty Ltd (iFIT) warrants that this product is free from defects in materials and workmanship, if the product has been:
|Warranty Period – Proform branded products
|Parts & Electronics
|Bikes, Ellipticals, Rowers
|Frame & Hardware
|2yr parts/ 1yr labour
In relation to any warranty period exceeding 1 year, the Limited Warranty is for parts only and does not include shipping or labour which will be charged to
the customer separately.
Any Limited Warranty replacement parts shall be warranted for the remainder of the Limited Warranty term applying to the product. Beyond this time, you are not entitled to the return of any parts or products replaced under this Limited Warranty, although you may have other rights and remedies under the Australian Consumer Law.
Limited Warranty Exclusions and Limitations. This Limited Warranty is limited to the original purchaser and is not transferable. If the serial number is removed, altered, or defaced, this Limited Warranty is void. You will be required to provide the serial number at the time of claiming warranty. Without limiting any statutory rights which may be available to you in respect of the product, including those under the Australian Consumer Law (which is Schedule 2 to the Competition and Consumer Act 2010 (Cth)), this Limited Warranty will not apply to:
Subject to the Australian Consumer Law and except as expressly set out in this Limited Warranty, this Limited Warranty is the exclusive warranty provided by iFIT and supersedes any prior, contrary or additional representations whether oral or written. To the extent permitted by law, including the Australian Consumer Law, any implied or express warranties or guarantees imposed by law are limited to the terms of the Limited Warranty.
To the extent permitted by law, including the Australian Consumer Law, neither iFIT nor its agents or employees shall be liable for the loss or use of any product, loss of time, inconvenience, commercial loss or any other indirect, consequential, special or incidental loss or damage due to breach of the Limited Warranty or any implied warranty or guarantee.
Claiming under this Limited Warranty. Proof of purchase in a form acceptable to iFIT must be presented to make a claim under this Limited Warranty. You will be required to provide the serial number at the time of claiming warranty.
Prior to making a claim under this Limited Warranty, you should seek diagnostic assistance by calling the toll free number, 1800 993 770 or by email email@example.com. Should the problem not be resolved by phone or email, where the product is within the geographic area set out below, under this Limited Warranty iFIT will arrange a warranty service by an authorised technician (proof of purchase must be provided prior to a technicians visit). This may require ordering and replacement of parts prior to the technicians visit. Upon the technician servicing the product, iFIT may at its sole discretion elect to:
In the event that iFIT elects to replace the product under this Limited Warranty, iFIT may require you to return the item to the place of purchase to receive your exchange. If iFIT provided the initial installation then, and only then, will iFIT provide a re-installation service. This Limited Warranty does not extend to any costs associated with the installation, de-installation or re-installation of a product and it also excludes all damage relating to transporting or incorrect assembling of the product, although you may have other rights and remedies available to you under the Australian Consumer Law. Once a Limited Warranty claim has been validated in accordance with the above procedures:
All service will be performed during normal working hours by iFIT’s authorised service provider. Where equipment is required to be serviced outside the normal servicing hours, an additional fee may apply. Under this Limited Warranty, iFIT is not responsible for the costs of freight, postage, insurance or lost or misdirected products. You will be responsible for the costs of returning the product to the place of purchase or iFIT’s authorised service provider, although you may have other rights and remedies available to you under the Australian Consumer Law.
Mandatory Rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a failure with the goods does amount to major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service (iFIT) and obtain a refund of any unused portion. You are also entitled to reimbursement for any other reasonably foreseeable loss or damage from a failure in the goods or service.
To the extent iFIT cannot lawfully exclude any applicable implied or imposed statutory rights relating to an iFIT product, nothing in the Limited Warranty affects such rights. If you are a consumer, this Limited Warranty applies in addition to the rights and remedies available to you under the Australian Consumer Law.
Conditions of Use. The following conditions of use must be complied with in order for you to make a claim under this Limited Warranty:
iFIT Health and Fitness Australia Pty Ltd, Unit 6, 12 Boden Road, Seven Hills NSW, 2147.
Warranty document valid from 15 June, 2022