Our goods come with mandatory Consumer Guarantees that cannot be excluded under the Australian Consumer Law (ACL). You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
iFIT Health & Fitness Australia Pty Ltd (iFIT) also provides an additional Limited Warranty for its goods.
If you think your product is defective, please refer to our Warranty page for more information.
For non-defective goods, iFIT is not required to provide a refund or replacement if you change your mind about your purchase.
Until further notice, iFIT will not provide a refund if you change your mind about your purchase.
If you return a product to us with a claim that it is defective but iFIT finds that it is not defective, iFIT reserves the right to charge you a reasonable fee to cover any freight costs it incurs. If iFIT provides you with a refund (despite having no obligation to do so) it also reserves the right to charge a re-stocking fee of up to 10% of the original purchase price. This re-stocking fee includes labour, checking and repackaging of items, and administration time.
